We maintain transparent, fair billing practices across all ScanOrbit subscription tiers. This policy outlines cancellation flows and refund eligibility.
1. Self-service cancellation
You can cancel your subscription at any time via Settings → Billing. Upon cancellation:
• Your plan remains active until the end of the paid billing cycle • You retain full access to Pro or Business capabilities until expiration • No subsequent recurring charges will be processed • You may reactivate your subscription anytime
2. 7-day money-back guarantee
We provide a 7-day money-back guarantee on all new initial subscription purchases. If ScanOrbit does not meet your operational requirements, email hello@scanorbit.app within 7 days of purchase for a complete refund. Applies to first-time plan activations.
3. Pro-rated refund scenarios
Following the initial 7-day period, pro-rated refunds may be granted for verifiable extended platform outages (exceeding 24 consecutive hours) or billing duplicate charges. Requests are evaluated case-by-case based on unused service intervals.
4. Ineligible refund scenarios
Refunds are not granted for recurring renewals beyond the 7-day initial window, failure to cancel prior to renewal dates, or accounts suspended due to Terms of Service violations.
5. Refund processing timeline
Submit refund inquiries to hello@scanorbit.app with your account email and invoice number. Approved refunds process through Razorpay back to your original payment method within 5 to 7 business days.
6. Plan upgrades and downgrades
Upgrading to a higher plan activates immediately with pro-rated billing adjustment. Downgrades take effect at the conclusion of your current billing period with no penalty.
Questions regarding Cancellation & Refund Policy?
hello@scanorbit.app